At The Medical Center, we value quality and are committed to providing the highest level of care and service at every opportunity. To that end, we employ a variety of quality initiatives that reach throughout our organization.
The Joint Commission Quality Check
Hospitals accredited by The Joint Commission like The Medical Center submit quality data as part of the accreditation process. The data and other information about the hospital are posted on The Joint Commission website.
The Medical Center submits information to the Centers for Medicare and Medicaid Services (CMS) that is posted on the CMS website, Hospital Compare. Hospital Compare is a tool that publicly reports hospital performance in a consistent, unified manner. It provides information on how well hospitals care for patients with certain medical conditions or surgical procedures and also the results from a survey of patients about the quality of care they received during a recent hospital stay.
CMS/Premier Demonstration Project
The Medical Center is a proud participant in the CMS/Premier healthcare alliance Hospital Quality Incentive Demonstration (HQID) Project. Along with 250 other hospitals across the country, The Medical Center collects and submits data from a set of more than 30 evidence-based clinical quality measures. The quality measures track process and outcome measures in five clinical areas -- acute myocardial infarction, heart failure, coronary artery bypass graft, pneumonia, and hip and knee replacement.
Get with the GuidelinesSM
The Medical Center participates in the Get with the GuidelinesSM quality initiative sponsored by the American Heart Association (AHA). This program is designed to improve patient outcomes and save lives by promoting evidence-based treatment for the care of coronary artery disease and stroke patients.
Quality Resource Management
The Medical Center's Quality Resource Management Team works to help The Medical Center meet numerous regulatory and accreditation requirements. The team abstracts data from hundreds of patient charts, analyzes the information and works with various areas of the hospital and the medical staff to improve patient care, processes and outcomes. The Infection Prevention Team is a component of Quality Resource Management whose primary focus is prevention of infection. Infection Prevention Practitioners identify infections, implement actions to prevent spread and provide analysis and feedback to staff and physicians.
The Performance Excellence team of Six Sigma Master Blackbelts and Management Engineers provides The Medical Center with flexibility to problem solving. Opportunities for improvement are identified that address the corporation's key strategic goals including improved quality and safety of services rendered, creating a positive customer service experience, and improving financial and operational efficiency. Projects are approached using versatile methods including full-fledged Six Sigma methodology, LEAN tools, Rapid Action projects, WorkOuts and other process improvement techniques. The results lead to improved processes, productivity and efficiency.